Help Desk Engineer

As a Defy Security Help Desk Engineer, you will be supporting the team to deliver IT transformational projects aimed at improving the businesses overall Infrastructure. Additionally, you will be providing support to our internal teams in remote locations across the United States of America, giving first line support through their support operation. An ideal candidate will have 1-2 years’ experience in Information Security. In addition, you must have excellent written and oral communication skills, be successful working on a team collaboratively, and understand foundational IT concepts.

Entry level cybersecurity certifications are preferred.


  • Provide direct problem resolution/help desk support to cooperate users and systems
  • Provide on-call system support
  • Image and distribute equipment to end-users, provisioning licenses and maintaining asset tracking system
  • Work on miscellaneous projects that arise by request of other departments within the company
  • Troubleshoot and escalate hardware related problems
  • Support the following technologies: Microsoft Office 365 Products Windows 10/11, MacOS, Desktop, Laptops, basic LAN/WAN connectivity issues
  • Experience with ZenDesk ticketing systems


  • 1-2 years of experience in Information Security
  • 1 or more years of relevant experience managing and supporting complex security environments
  • Travel up to 10%

Preferred Certifications

  • CompTIA A+
Date Posted
March 31, 2022
Help Desk Engineer
Remote, North America

How to Apply

For immediate consideration email your resume and letter of interest to Be sure to indicate the position you are applying for in your subject line.

Who is Defy?

At Defy Security, our 20+ years of experience in and dedication to cyber security have assisted some of our nation’s leading financial institutions, healthcare organizations, manufacturers, and retail outlets to entrust their internet security needs to us. Our experience, expertise, and focus enable us to bring the industry’s most innovative services and technologies to our customers. With our comprehensive, customer-centric approach, our customers expect on receiving the best solutions and the highest level of service – from consultation and integration all the way through testing and support. With DefY, the needs of our customers are always the top priority.

Why Defy?

Defy Security provides our employees to work and learn with a team that is built on high integrity and extensive industry experience that puts our employees and customers as the #1 priority. These values have and will remain the core foundation as we continue to grow exponentially. From the newest hire all the way to the CEO, one can expect to be treated as a valuable contributor to our collective goals and aspirations.

If you are ready for the challenge of working in a fast paced, dynamic industry with arguably the best team in the industry, reach out to learn more…

Benefits Include:


Generous Employer contributions for medical, vision and dental insurance


401k program with company matching


Unlimited PTO


Remote work environment with fun virtual events