Careers

Services Operations Senior SOW Writer
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About Defy

Services Operations Senior SOW Writer

The Services Operations Senior SOW Writer will be responsible for creating, editing, and maintaining electronic Statements of Work (SOWs) and assisting the Services Operations team with general strategies for the success of the project/opportunity. This role drives the contracts and executable documents of Professional Services offerings to both internal and external clients by assisting with the development of SOWs, Change Orders, Subcontractor SOWs, and the overall management of the Services Operations SOWs.

Responsibilities include:

  • Oversees and manages a large volume of SOWs and deadlines simultaneously while fielding daily Sales Team requests
  • Review incoming SOWs for completeness, accuracy, quality, unified style, and compliance with SOW requirements for various categories and contract types.
  • Work with Services Operations team to further develop SOWs where needed and establish client/vendor milestones and deliverables.
  • Ensure continuous improvement and ongoing modernization and design of templates used for Services; including readability and usability of SOWs for delivery teams
  • Follows Defy’s security policies, upholds professional standards, and performs all work in a manner respectful of others.
  • Understands personal role in safeguarding corporate and client assets
  • Maintains proficiency with the SOW development process and adheres to Defy procedures for SOW development, documentation tracking, communication, and other duties as required
  • Utilizes Salesforce, Smartsheet, SharePoint, Outlook, and Teams, Zoom, WebEx as tools of communication, historical reference, activity tracking, action item creation, and forecasting.
  • Builds an expertise in Defy’s professional services with commitment to developing and retaining knowledge and experience surrounding the professional services field
  • Work with vendors, procurement staff, and Project Managers/Coordinators to resolve issues that arise.

Qualifications:

  • Bachelor’s Degree in Technical Communication, Journalism, English, or related area; or 4 or more years’ equivalent work experience; or equivalent combination of education and experience
  • 2 or more years’ professional writing experience required. Technical writing experience strongly preferred
  • Working knowledge of contractual requirements, negotiations, process, and risk preferred
  • Experience in IT professional services preferred
  • Excellent written and verbal communication skills
  • Demonstrated skills and ability to coordinate and build rapport with a team of professionals regularly across teams
  • Ability to effectively communicate ideas and processes in a professional manner to external and internal clients
  • Excellent organizational and time management skills
  • Superior problem solving and critical thinking skills
  • Proficiency to deliver high quality documentation paying attention to detail and accuracy
  • Sales oriented mentality; able to work with sense of urgency
  • Talent to successfully collaborate with others and work in teams, especially under pressure
  • Capability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneously
  • Adeptness to learn and apply new technical skills and concepts quickly
  • Proficient PC computer skills
  • Experience with Salesforce preferred, or other CRM and document management programs
  • Strong organizational skills to coordinate with clients and meet time sensitive deadline required
Date Posted
February 20, 2023
Position
Services Operations Senior SOW Writer
Location
Virtual - Mountain or Central Time Zone Required
Department
Consulting Operations
Salary

How to Apply

For immediate consideration email your resume and letter of interest to [email protected] Be sure to indicate the position you are applying for in your subject line.

Who is Defy?

At Defy Security, our 20+ years of experience in and dedication to cyber security have assisted some of our nation’s leading financial institutions, healthcare organizations, manufacturers, and retail outlets to entrust their internet security needs to us. Our experience, expertise, and focus enable us to bring the industry’s most innovative services and technologies to our customers. With our comprehensive, customer-centric approach, our customers expect on receiving the best solutions and the highest level of service – from consultation and integration all the way through testing and support. With DefY, the needs of our customers are always the top priority.

Why Defy?

Defy Security provides our employees to work and learn with a team that is built on high integrity and extensive industry experience that puts our employees and customers as the #1 priority. These values have and will remain the core foundation as we continue to grow exponentially. From the newest hire all the way to the CEO, one can expect to be treated as a valuable contributor to our collective goals and aspirations.

If you are ready for the challenge of working in a fast paced, dynamic industry with arguably the best team in the industry, reach out to learn more…

Benefits Include:

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Generous Employer contributions for medical, vision and dental insurance

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401k program with company matching

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Unlimited PTO

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Remote work environment with fun virtual events