Careers

Project Coordinator

The Project Coordinator – Operations will be responsible for assisting the Consulting Operations team with general tactics for the success of customer opportunities and projects. The individual will provide high-level, overarching relevant project information to the Operations team. This role drives the delivery of consulting services projects to both internal and external stakeholders by assisting with the overall management of the project as well as quality assurance for any outgoing consulting services opportunities.

 

Responsibilities
  • Work with internal and external teams to ensure project success and change management with milestones and deliverables.
  • Assist with the coordination of internal screen calls, client interviews, project kick-off, and status calls.
  • Follows the information security policies of Defy Security, upholds professional standards, and performs all work in a manner respectful of others.
  • Understands personal role in safeguarding corporate and client assets.
  • Maintains proficiency with the Services and Consulting Operations team process and adheres to Defy Security procedures for project development, communication, and other duties as required.
  • Utilizes Salesforce, NetSuite, SharePoint, Outlook, and Teams, Zoom, WebEx as tools of communication, historical reference, activity tracking, action item creation, and forecasting.
  • Builds an expertise in Defy Security Consulting Services with commitment to developing and retaining knowledge and experience surrounding the professional services field.
  • Serves as a resource for customers, sales teams, and Defy Security leadership by operating in knowledgeable, responsive, and organized methods.
  • Communicates effectively and positively with clients, Sales, Operations, and Service Delivery.
  • Assisting with projects and activities as assigned to the individual, including but not limited to:
  • Time tracking of consultants and timesheets.
  • Assisting with project timelines, term dates, and existing client extensions.
  • On-boarding consultants for new client implementations.
  • Collects required data for new and existing clients to ensure project success.
  • Coordinates communication between Operations and account teams.
  • Assists stakeholder with strategies and development of standard operating procedures to ensure project success/completion while supporting project requirements.
  • Track and report on pipeline actions.
  • Work with vendors, procurement staff, and Project Managers to resolve issues that arise.
Qualifications
  • Bachelor’s Degree in Business Administration, or Project Management; or 4 or more years of equivalent work experience; or equivalent combination of education and experience.
  • Experience in IT professional services preferred.
  • Excellent written and verbal communication skills.
  • Demonstrated skills and ability to coordinate and build rapport with a team of professionals regularly across teams.
  • Ability to effectively communicate ideas and processes in a professional manner to external and internal clients.
  • Excellent organizational and time management skills.
  • Effective problem solving and critical thinking skills.
  • Proficiency to deliver high quality status reports paying attention to detail and accuracy.
  • Sales oriented mentality to work with sense of urgency for the business.
  • Talent to successfully collaborate with others and work in teams, especially under pressure.
  • Capability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneously.
  • Adeptness to learn and apply new technical skills and concepts quickly.
  • Proficient experience with Microsoft Office and other business software applications
  • Experience with Salesforce preferred, or other CRM and project management software.
  • Strong organizational skills to coordinate with clients and meet time sensitive deadline required.
Date Posted
June 10, 2024
Position
Project Coordinator - Operations
Location
Virtual - United States
Department
Consulting Operations
Salary

How to Apply

For immediate consideration email your resume and letter of interest to [email protected] Be sure to indicate the position you are applying for in your subject line.

Who is Defy?

At Defy Security, our 20+ years of experience in and dedication to cyber security have assisted some of our nation’s leading financial institutions, healthcare organizations, manufacturers, and retail outlets to entrust their internet security needs to us. Our experience, expertise, and focus enable us to bring the industry’s most innovative services and technologies to our customers. With our comprehensive, customer-centric approach, our customers expect on receiving the best solutions and the highest level of service – from consultation and integration all the way through testing and support. With DefY, the needs of our customers are always the top priority.

Why Defy?

Defy Security provides our employees to work and learn with a team that is built on high integrity and extensive industry experience that puts our employees and customers as the #1 priority. These values have and will remain the core foundation as we continue to grow exponentially. From the newest hire all the way to the CEO, one can expect to be treated as a valuable contributor to our collective goals and aspirations.

If you are ready for the challenge of working in a fast paced, dynamic industry with arguably the best team in the industry, reach out to learn more…

Benefits Include:

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Generous Employer contributions for medical, vision and dental insurance

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401k program with company matching

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Unlimited PTO

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Remote work environment with fun virtual events